Can you please confirm when the email account was last accessed and if you have an active Virgin Media. I have a ntlworld primary email account, and a secondary email. I can now only access the email address on an old iphone which ports the data information across to new iphones but beyond that I am stuck. I have copied and pasted my new Virgin media PW into the incoming mail server password space but the. Any advice welcome. com account JA: Are you logged into your email account on any other devices? Customer: Yes JA: Do you have security questions or a phone number on file to help reset your password? Customer: Yes JA: Anything else you want the Email Expert to know before I connect you? Customer: NoSecondary accounts changes now have to be made via the My Virgin Media account for the secondary email. I have left my primary NTLWorld email pretty much untouched for years now, - 5275502. com. Ntlworld. changing the password changes the account login password. but I was a customer of ntlworld and then virgin media for years and years and I’m not now. * Call costs may vary. This help content & information General Help Center experience. My Ntlworld email is still in use and they have the password to the account, I haven't been customers of VM for a few years, but my ntlworld email account wasn't deleted/deactivated. 0 Kudos Reply. My virginmedia email transfered no problem. All ntlworld references should now be changed to virginmedia. 0. _____I have an old ntlworld email address and use through outlook. In an email to customers sent on 23 June, Axel Wehrle, director of. com. Is there a way of getting a notification sound when an e mail arrives in the inbox. Select Accounts > Email accounts. Speed"I have two Virgin Media accounts for two separate properties - one for my own home, and the other for a rental property" "My new home has its Virgin account under a rarely used @gmail. Completing the steps there, you'll be sent a link to change to a new password. ntlworld. Help!! My settings are. If you look in the top right hand corner of the email page you will see your email address, click on this and you will see "this account is managed by ntlworld. Since 16th June email dried up, nothing since. I would greatly appreciate any help you can provide in urgently removing our old email accounts. 2 weeks ago. “No password provided for Ntlworld” go to nail settings and enter a PW. We would like to show you a description here but the site won’t allow us. But as I've not been a customer for years I cannot log into Virgin Media account anymore and the service team cannot help me delete the account. I could access this account a couple of weeks ago. My ntlworld email suddenly stopped working on my phone saying the password needed to be re entered. @ntlworld. If so then your email provider will need to assist you. Virgin Media has apologised after an upgrade left some customers unable to access their email accounts – with a few saying they've been struggling to read their messages for over a week. To do that sign into the My Virgin Media account that you used to change the password. com automatically for you. . Solved: I have a few . com, @ntlworld. All Rights ReservedReset your password. 2) If that is unsuccessful then you could try the "Forgot your password" option. Also, just to note. Browse Virgin Media Virgin Media Community. If the ntlworld email address is not being recognised when you try to log into the My Virgin Media account using it then it may indicate that it is an orphaned email account that is in the process of being deleted by Virgin Media. E mail Still not working in Email 13 minutes ago; email password in Email 45 minutes ago; NTL email still live - I cant access it or shut it down in Email 3 hours ago; 1 out of 5 emails not working in Email 4 hours ago; email account locked in Email 6 hours agoWe would like to show you a description here but the site won’t allow us. Couldn't verify account. Password: Password. How do i contact VM?I have forgotten my password @ntlworld. The first thing to do is change the password for the Ntlworld email address concerned. virgin. @ntlworld. NTLWorld email access. com. To add an account, select Add Account , select a suggested account from the dropdown menu or enter a different email address, and select Continue. If you want to access the email account via an email client you need to follow the instructions to create an app password to use in the email client along with the Ntlworld email address concerned as. Three accounts all using the @ntlworld . com email account and it has been hacked. " The fact th. The programme begins downloading NTLWorld emails to the specified location. com address. Clear browser cache and cookies. Sign in Email address Please enter your email Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. Contacted Virgin by phone and got it unblocked. My main email address is ntlworld. I have changed my password as directed (Step 1), but Step 2 instructs me as follows: '1. ntlworld email address not working Since 19 June 2023 now 21 June 2023 my username@ntlworld. Sadly, if one of the email accounts you wish to delete is the Primary account username (the one you use to sign into your My Virgin Media account) then it cannot be deleted. com account. Then tap on Account details. The default address was switched - independently of me - to an old virginmedia. That will take you to the relevant "My Virgin Media" account for that email address. 9. What I do is have GMail pull email from my other accounts into GMail. Hi, just setting up new phone and can't remember my ntlworld email password. - sent to my important secondary email account: Hi, Further to my email to you over the weekend, I wanted to provide you with a fuller update and clarity on your Virgin Media email service. Click on the Login Button. It's absolutely free. Why can’t I log into my Ntlworld email? Re: Can’t login to ntlworld email If the address in question is not the primary one for the account try: go to My Virgin Media > My Profile > Manage accounts. We think there may be a problem with the email address you’re using. Options. on 06-03-2023 18:47. Create a password that's a brand new and secure and has never been used on this account before. uk" and the account was blocked while I was sending them). com email account in Email 3 weeks ago; Secondary a/c holder cannot access ntlworld mailbox in Email 3 weeks ago; Setting up email again after compromised account in Email 19-10-2023; Just updated my VM email log in details & now logging in via secondary email. Then click on the " Account settings " tab and then the " Account details " tab. Incoming Server - IMAP. com failed. Since yesterday afternoon I can’t. 5 Setup: Four e-mail accounts, three are IMAP and one is OWA based. However, we have been experiencing some issues generally with our email service, so it's possible that he has been unable to sign in due to this. Clear searchQuickStart, set up and connections. Try that and see how it goes. We would like to show you a description here but the site won’t allow us. Blue Yonder Users: Open your 'Gourmet Society' email. Newbie poster here. My dad cancelled his virgin account when he moved in with us 6 years ago but has continued to use his ntlworld email account on his ipad. com. Get the latest on customer exclusives and sort out admin with ease. I have Gmail too but I don't use it much. She can’t remember the original password unfortunately and has never changed it so can’t simply reset it. ntlworld. com, @blueyonder. Select Continue with Apple. As I've read on here it seems to be a bit of an issue but I can't access one of my ntlworld accounts and I can't get past the reset password stage. com alias emails associated with my main account, one in particular isn't used often and Ive forgotten the - 5372934. Sign into the account here:. This can and does affect all the domains listed above. Grateful if anyone could help. To avoid a large number of unused email addresses on our Virgin Media Mail service, we’ve made some updates to our Acceptable Use Policy found here. We have followed the whole process, try to put the. Thanks for that. This post looks at one of the reasons for this. Try clicking the sign in button instead of pressing enter after you put your password in. You can do that by signing into the "My Virgin Media" account for that email address: Sign into the "My Virgin Media" account for that email address from this link using that ntlworld email address and existing password. In the next step, select the “Import emails from my other account (POP3)” option and click “Next”. I received an email from Microsoft saying they don't have permission to get my NTL Email. 2) Once you have pasted it into Word, replace "Username" with your full Virgin Media / Ntlworld email address, and. Stupidly, our old Ntlworld account which is somewhat inactive. BT ID or Email address. webmail - mail is accessible . Suddenly, and for no apparent reason, I have begun to receive this message when I try to download or send e-mail messages. I have several email addresses linked to my master account, there used to be a way to see these in My Virgin Media but I cannot see them anymore. So i need someone to migrate just the email account to my new account. 0 Kudos. While you are on that page, make sure you set up a Password Recovery Question. net email users. We strongly recommend you use a. No need to register! Your Email Address: Password : Webmail Advanced Login Secure Login Webmail Check your POP/IMAP email on the web. Choose Accounts and then select Other User Accounts towards the left. I need to get rid of my NTLWorld email and my Windows for the last x amount of years logs in with my NTLWorld account. "I cannot log into the secondary email as a separate MVM account - it doesn't recognise the password. Select the account concerned and then click on Change to the right of password if a primary account or View/Change then change to the right of password for. comCustomers. By making your old Ntlworld address your main email account going forward you are effectively locking yourself into sticking with VM as your broadband provider in the future. Go to Family & other users. . I can send from the ntl account (set up outgoing with gmail as heard problems unless using it from home router) but I can't set up my ntl account at all for incoming. Hi, I have an issue accessing my secondary email account ending virginmedia. The first thing to do is to try using that password to sign into your ntlworld account using the Virgin Media Webmail service on the VM website. i put this password in years ago, anyway it won't let me reset the password. com domain will not allow me to log-in this evening. My ntlworld. Virgin Media Email - How to manage my email account Can’t access ntlworld email account in Email Sunday; Account hacked in Email Friday; credential or authentication info does not work & failed decrypting the password in Email 2 weeks ago; Deleted ntlworld email account still live in Email 2 weeks ago; I need help with email settings in Email 2 weeks ago In response to Adri_G. in. Did you get it sorted out or is it just the usual of having to wait until they have tweaked something? 0 Kudos. She has had an ntlworld email address for over two decades and my parents are still virgin media customers, but my mum can no longer access her email. Hi Pete. . I have an old ntlworld. Ntlworld e-mail account. When I put in my password it tells me either the email address or password are wrong. If you're looking to access your TV, broadband and phone account including your email, sign in here. I tried accessing it via the virginmedia website, but I get webpage with the title "Your Virgin Media account is currently unavailable". Then unfortunately your ntl email account has finally been closed, as VM only supports email for broadband customers. I can send email from these android devices but not receive. Incoming server is on port 993 with SSL level security and outgoing is port 465, smtp. Try that and see how it goes. netvirginmedia. Email address. com" asking for username and password. Please include a daytime phone number. com account. You will need to use that non VM email address to sign into your VM webmail account. My problem is that I cant log in to my virgin media using my wifes email (@ntlworld. Frequently your email login name is a letter followed followed by a bunch of numbers. Next to where you can see your email address, select Edit. net, or @blueyonder. When the password is requested, select the option ''forgot my password'' below. Help > Create new Email address >. com email address in the window that opens, and click on the "Next" button. So to be clear, you are a current VM broadband customer, you also have a valid my. I can log into webmail and can send and receive but can't connect from Outlook, iphone mail or any other remote devices. I keep - 5370597. Thanks. If you continue to receive this message, contact your server administrator or Internet service provider (ISP). We're very sorry to hear of the email address issues and the concern this has caused, we're eager to get this looked into further for you and. Thanks for your first post on our community. hi Megan i have taken screenshots i'm trying to login with the primary email, i'm not sure if i'm using the right password because even though this email address works in my client its stored in the clients password manager. - i dont need to do this. then sign out and wait 20-30 minutes before trying to access the email account again. Hello chrisgallagher. This changed -. Virgin Media. I have the same problem with a blueyonder email address that has been changed today to a gmail acct, as per instructions from Virgin Media. I've checked 'Sync' and on my mobile for the ntl account and. If you find yourself unable to log into your email account, please perform a full virus scan on all. I'm sorry this is happening. Each email address has its own 'My Virgin Media account'. gov. To add an account, select Add Account , select a suggested account from the dropdown menu or enter a different email address, and select Continue. To recover your email address we need your account number, area reference and date of birth. These changes affect all Virgin Media email addresses ending in the following: @virginmedia. Sign in Not. In the meantime, I would recommend that the account holder of the upgraded phones you're referring to make contact with the Virgin Mobile team on 0345 6000 789 (or 789 from a Virgin Mobile handset). If the situation is as set out in option 2) then deleting the Ntlworld account will solve the problem. Type the email address of your virginmedia account, then click “Next Step”. Hello there I have an old ntlworld email that I can't log into anymore. BT ID or Email address. and enter the following where username:password is replaced with your email address and password, i. The route to App Specific passwords is now. Reply. Have now resolved the problem. The sad thing is that if VM had complied with their own Terms and Conditions they would have deleted these old ntlworld email accounts 90 days after your previous. Also, just to note. blueyonder. Any help would be appreciated. emails no longer being received. 1) Copy the following line of command text and then paste it into a MS Word document (or which ever text editor you prefer) so that you can edit it. com, @ntlworld. Enter the Ntlworld. If you change the password for the account in My Virgin Media > Account settings > Account details you will not be able to use the new password to access the account via an email client. if you say yes, nothing happens and you have no way of by passing it, Either. My dad cancelled his virgin account when he moved in with us 6 years ago but has continued to use his ntlworld email account on his ipad. Your info is private and. uk to sign in, we’re asking you to update it to a third-party email address. Since 19 June 2023 now 21 June 2023 my username@ntlworld. uk. So effectively my emails have gone out into a black hole. Thank you, Access your Ntlworld. co. com. DevinThe fact that you need to be a VM broadband customer to use a VM email account is another thing to consider. Thanks for coming back to us CJW1957. Then, open the Settings panel and go to the General Settings section. com. Gmail is email that's intuitive, efficient, and useful. Enter the password for your Apple account and then select the arrow. Send test e-mail message: Cannot send the message. Ensure that the Email username is your full NTLWorld email address ; Select Log on using clear text authentication ; Select My server. All forum topics; Previous topic; Next topic; 1 REPLY 1. virginmedia. Password Show. NikTheGeek. 3. My ntlworld account password has now been changed by the hacker so I am locked out of the account and can't change the password. Forgotten your login details? Keep me signed in. live. My ntlworld account password has now been changed by the hacker so I am locked out of the account and can't change the password. A member of the VM Forum Team staff should be able to check further when they reach this thread in a day or so. Login into your Virgin Mobile account and unleash your mobile’s full potential. I can neither send or receive emails. on 12-01-2023 17:29. I believe that she needs a new/valid password linked to her ntlworld email address so. net. Dad has no idea what his password is!On the View tab, select View settings. JaneG1. I can’t log into Virgin Media, because it doesn’t recognise the email address. In the next step, select the "Import emails from my other account (POP3)" option and click "Next". On the right side select other users. Incoming Server: pop. To access the email account using IMAP via an email app such as Outlook you now also have to generate a "Mail app" password to use instead or your webmail password. Networking and WiFi. Reply. Secondary accounts changes now have to be made via the My Virgin Media account for the secondary email. To avoid a large number of unused email addresses on our Virgin Media Mail service, we’ve made some updates to our Acceptable Use Policy found here. The person who has accessed my account. The salesperson in Currys had a game attempt at setting it up but unfortunately my aunt could not remember her password. com email address but i still had access to receiving emails. Log onto incoming mail server (POP3): The operation timed out waiting for a response from the receiving (POP) server. Rob. Enter your name (This name will be displayed to people you email) Put the bullet point next to "I already have an e-mail address". The advice I offer is my own and does not represent Samsung’s position. It's my main communication stream. the ntlworld email doesn’t now appear as an option anywhere. changing the password changes the account login password. I had access to it on my phone via generating an - 5432083. ntlworld. ntlworld email/password, i need to log back out and lock in with the xxx. Verify the e-mail address in your account properties. Hope someone can help, and I'm on the Vodafone network. That will still take you to. Similar to alot of previous posts I have seen, my old ntlworld email account has been hacked. Hi Community, I had to leave Virgin Media in 2020 as we moved home and they didn't provide services in our new area. I see others have experienced the same issue and you have been able to address the problem via PM. Select Allow in the pop-up. Thanks. I don't use webmail but my Ntlworld account is still set up and active on Thunderbird. Kind regards, Chris. After that enter the credential ( Email Address and Password), IMAP Host, Port Number. Networking and WiFi. in Email a. To delete all the messages in a Deleted items. Working fine here. Yes, the warning message can be confusing. If prompted, enter your password for the account and select Done. In the meantime, I would recommend that the account holder of the upgraded phones you're referring to make contact with the Virgin Mobile team on 0345 6000 789 (or 789 from a Virgin Mobile handset). When you click on the purple "Change email address box" and it takes you back to the screen you started they are expecting you to click on the "Edit" to the right of your email address. Send test email message: Outlook cannot connect to your outgoing (SMTP) email server. That takes you to a new page where you get the option to delete that email account. I am trying to log into my email account via another route in case my mobile has been cloned. emails coming in from others seem to be unaffected. Let us know if this helps 🙂. on 23-05-2023 11:30. Sign into the account here:. on 17-08-2022 19:35. Posted November 01, 2022 - Updated November 20, 2023. Get the latest on customer exclusives and sort out admin with ease. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail. A steady stream of over 800 reports were submitted to the website Downdetector since 08:00 BST Tuesday. SpeedI'm getting worried and daren't log out of Windows. " The fact that you are the account holder for both broadband accounts does simplify matters somewhat. com)to create a new account for my wife, as you stated that all email addresses need their own VM account. I have had ntlworld email address for years. Either way, you can rest assured that the threats from those scammers are all complete lies just to scare you into paying up. Everytime I try and sign into my account (Cust for over 25 years), it says please enter a valid email address. Forum Member. Office 365 is now asking her for a subscription and has locked her out until she pays. Sign In to My Virgin Media, a. To logout of your Gmail account on other devices on your iPhone, you need to open the Gmail app. You can get to that section by clicking on the Account settings tab and then the Account details tab. not my email account password. Forum Team. uk. I called Virgin Media today, they were unable to help as they said it wasn't a virgin media issue and put me through to Virgin Gadget Rescue who informed me the solution was to go into My Virgin Media, select Account Settings and generate a new App password, this then let me log into my 3rd party mail client on my phone. This may help. While the majority of customers have been virgin. When I sign into My Virgin Media, this is not connected to my email address (as. Step-1: Download and run the software in your operating system. In response to Kain_W. How can I sort thi. All Rights ReservedHi 1uparcade, Thanks for using the forums to get this issue with your Email looked into, I am sorry if this has been causing some frustration. on 05-08-2023 09:08. Sign into the account here:. I am receiving Ntlworld email (IMAP) on my desktop in Thunderbird but not in either of my two android devices (O2, Gmail app, IMAP) since August 4th 2023. co. com, @virgin. " Virgin. com or blueyonder" etc. I have the same problem this morning. Outlook and Outlook. There is an ongoing problem with Virgin e-mail accounts. When I originally set up with Virgin, the account was in my name. My ntlworld. I just want the email address deleted. That's right, the Ntlworld link through the VirginMedia website is being tempermental and hasn't been letting quite a few customers log into their email account. Forgotten your login details? Keep me signed in. ntlworld. We normally access our emails via Windows Live Mail but have also. Access your bills, diagnose faults and manage your package. So we can investigate this further for you I've dropped you a PM. Enter your full email address again in the "Username" field. I used to be able to access my ntlworld email by logging in through the mail2. Using “other” in the mail wizard, After adding your name, email, password and description, it pops up saying No password provided for “ntlworld” (taken from description. Thank you for reaching out. Log onto incoming mail server (IMAP): The connection to the server failed. Reply. 3) Ideally I would delete the ntlworld. QuickStart, set up and connections. Unfortunately VM are not very good at doing this and so the address can persist for much longer before eventually being culled. Both my wife and I still send and receive emails using ntlworld email addresses. Log-in. com email. Check your email accounts settings. ntlworld. @msmj Each email address has it's own My Virgin Media account so you need to make sure that you sign in with the problem email address which may not be your primary username. I have only recently upgraded to Outlook 365, previously using a standalone Outlook version with POP 3 incoming/smtp mail using the ntlworld severs. comblueyonder. Hi, I have my iphone4 set up with my NTLWorld mail account and can sent and receive emails via Wi-Fi but can only receive over 3G, and not send. If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. I've tried auto and manual set-up but get the message as follows. I get - 5249413. That will take you to the relevant "My Virgin Media" account for that email address. Further more if you want to access the email address via a third party email app on a PC or mobile device then an app password has to be generated via the relevant My VM account. In that case when you sign into your webmail account you have to enter that non VM email address (rather than your VM email address) as the username. Log onto incoming mail server (POP3): The operation timed out waiting for a response from the receiving (POP) server. Enter your Apple ID and then select the arrow. It's been at least 15 years and I wonder what I might be missing in terms of old online friends maybe attempting contact. Behavior: When viewing "All mail", and tapping on an e-mail, it shows From: and To: fields. Customers are increasingly coming on the Forum's after having email accounts locked/deleted. com Account from an Email Program using IMAP. Last click on the Backup button and successfully perform the conversion. The username or password is incorrect pop3/imap access isn't turned on for this account. Forgotten your login details? Keep me signed in. My Virgin Media, making managing your account easier with all your information in one place. We are 100% certain regarding the correctness of the password and if I go to the VM website and attempt to login to her account it rejects the email address as being unrecognised. Click on the Login Button. The first thing to do is to try using that password to sign into your ntlworld account using the Virgin Media Webmail service on the VM website. I am sorry to hear that you are unable to access the email and emails only remain active on active account. Hi, how do I change my ntlworld. ntlworld. by VirginMedia 18-01-2021 in Digital life. Answer. - i dont need to do this. uk.